FAQs & Rates

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Frequently Asked Questions

Do you accept insurance for payment?

No, we do not accept insurance. We are a private pay practice. Depending on your policy, you may have an Out of Network (OON) benefit for seeing out of network providers. This would allow you to submit receipts to your policy for partial reimbursement from sessions.  You can call your insurance company to find out about your plan.

We accept all major debit/credit cards as forms of payment. We also accept HSA and FSA cards. Please reach out if you have any questions.

How will I know if it is time to engage in couples therapy?

Couples who have reached the point of a repeated conflict cycle and unhappy couples who are on the brink of a breakup are common therapy cases for us. If you are looking for tools to work through relationship problems therapy can provide hands-on resources.

How will I know if I am ready to engage in individual therapy?

Typically, clients start individual therapy when they notice that a problem interfering with their emotional or physical well being. Therapists provide a safe space for clients to explore what is bothering them and provide some ideas about ways to feel better. Some clients want to address problems caused by unresolved trauma and some want to discuss how they can take better care of themselves.

How long are therapy sessions?

Therapy sessions are scheduled in intervals of 50-60 minutes. Some couples prefer 90 minute sessions, which can be accommodated.

​How many sessions should I plan to attend? How often?

We suggest that new clients attend sessions weekly at the start of treatment, then once you have started to build momentum with your therapist you can start to space sessions to biweekly, and possibly monthly before terminating. A minimum of 10 sessions is suggested depending on your treatment goals, but many clients decide to continue treatment for longer periods of time.

Why don't you accept insurance?

Why We Don’t Accept Insurance

Our practice is committed to providing high-quality, personalized therapy without the limitations set by insurance companies. While we understand that using insurance can make therapy more affordable in the short term, there are several important reasons why we choose not to accept insurance.

1. Control Over Your Care

Insurance companies determine what they consider “medically necessary” and only cover treatment they deem appropriate. This means they can dictate how many sessions you can have, the type of therapy you can receive, and whether your treatment will be covered at all. By not working with insurance, we ensure that you and your therapist—not an insurance company—have full control over your treatment plan, its length, and the methods used.

2. Long-Term and Specialized Treatment

We specialize in therapy for couples and trauma, both of which often require a long-term, individualized approach. Insurance companies typically favor short-term, symptom-focused treatment, which may not allow for the depth of healing needed. We believe therapy should not be rushed or cut short due to arbitrary coverage limits.

3. No Required Mental Health Diagnosis

Most insurance plans require a mental health diagnosis in order to approve coverage. This can be problematic, especially for clients seeking therapy for personal growth, relationship issues, or life transitions. Not every client has—or needs—a formal diagnosis, and we do not believe in labeling someone unnecessarily just to meet insurance requirements.

4. Flexible Payment Options

While we do not accept insurance, we offer superbills upon request, which you may be able to submit to your insurance provider for partial reimbursement, depending on your plan. We also accept HSA/FSA payments and can discuss payment options to help make therapy more accessible.

If you have any questions about our policies or payment options, feel free to reach out. We’re happy to help you find a solution that works for you!

Where are you located?

Short answer: Online! The Haven Center was originally located in Pikesville, Maryland on Old Court Road but closed the physical office in 2020 when the pandemic began. 
Currently, our virtual office address is Rockville, Maryland in Montgomery County, MD. We can provide therapy across Maryland, Virginia and Washington DC.  

Areas We Serve

We proudly provide therapy services to clients across Washington, D.C., Maryland, and Virginia (DMV area), including the following major cities and surrounding areas:


Washington, D.C.

  • All neighborhoods within the District of Columbia, including Capitol Hill, Georgetown, Adams Morgan, Dupont Circle, Navy Yard, and more.


Maryland

  • Baltimore
  • Bethesda
  • Rockville
  • Silver Spring
  • Gaithersburg
  • Columbia
  • Annapolis
  • Bowie
  • Germantown
  • Hyattsville
  • College Park
  • Laurel
  • Ellicott City
  • Towson
  • Upper Marlboro
  • Waldorf


Virginia

  • Alexandria
  • Arlington
  • Fairfax
  • Falls Church
  • McLean
  • Tysons Corner
  • Reston
  • Herndon
  • Springfield
  • Woodbridge
  • Manassas
  • Vienna
  • Chantilly
  • Fredericksburg
  • Leesburg
  • Ashburn


We also serve surrounding suburbs and offer online therapy throughout DC, Maryland, and Virginia, ensuring accessible and high-quality mental health support no matter where you are located.

Many of our clients are located in Montgomery County, Baltimore County, Howard County, Owings Mills, Columbia, Ellicott City, Potomac, Silver Spring, Pikesville, and DC.

Any Other Questions?

Please contact us for any additional questions you may have. We look forward to hearing from you!

Flexible Payment Options

Debit/Credit Cards

Visa, Mastercard, Discover, Amex. Clients must have a payment card on file to start therapy. 

HSA/FSA

Use your Flexible Spending Card or HSA to cover therapy expenses.

Secure Payment Plans for Session Packages

This option is available for Premarital Therapy Packages and In-Home Intensives.  

Session Rates

Therapist Fees

*Clients typically attend weekly or biweekly sessions which can be assessed during your first session.


 India Simms, LCMFT (Licensed in MD, DC, VA)

Diagnostic or initial session - $250

60 min individual session - $190

60 min couples session - $225


Ongisa Ichile-McKenzie, LGMFT (Licensed in MD)

Diagnostic or initial session - $225

60 minute individual session - $175

60 minute couples session - $200

Custom Services and Session Packages

-Premarital Therapy 10 Session Package - $2500

-In-Home Couples Therapy Intensives - customized to your needs from- $1000 for 4 hours

*You may be eligible for Buy Now, Pay Later option for specialty packages.